Returns & Exchanges

We want you to love your merino wool essentials, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Our streamlined portal makes it simple to ensure you find the perfect fit and style for your wardrobe.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Follow the prompts to generate a prepaid shipping label, which will be emailed to you immediately for easy printing at home.

• 3.
  Pack and Ship

  Place your items in their original packaging, attach the prepaid label to the outside of the box, and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.