Frequently Asked Questions
Everything you need to know about our merino wool essentials.
What makes merino wool better than traditional wool?
Merino wool is much finer and softer than regular wool, providing a luxurious feel against the skin. It is naturally odor-resistant, moisture-wicking, and temperature-regulating, making it perfect for multi-day wear.
How should I care for my Wool&Prince garments?
Most of our items are machine washable. We recommend washing on a cold, gentle cycle with wool-specific detergent and laying flat to dry. Avoid bleach and tumble drying to preserve the life of the fibers.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small processing fee.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.
Are your products ethically sourced?
Absolutely. We partner with suppliers who adhere to strict animal welfare standards and sustainable farming practices to ensure our wool is both high-quality and ethically produced.